COVID-19 Response

Planning your next trip to Palace? Here’s what to expect.

Our top priority is to ensure that our team and our customers can have a safe shopping experience as we all navigate the COVID-19 pandemic together. The situation is dynamic and so is this resource. We will keep this page up to date with the latest information regarding our response to the crisis and how we are operating as a result.

Safety Protocols

We have established the following protocols in order to allow for an indoor shopping experience as the State of California has now fully reopened the economy. Thank you for following these guidelines and shopping with us safely!

Mask Policy

Face Coverings Required

In alignment with current public health policy enforced by Santa Cruz County, we do not require staff and customers to wear a face covering at all times when inside the store. For information from the California Department of Public Health, please see these guidelines regarding recommendations for face coverings.

Please Stay Home with Symptoms

No Symptoms

Please avoid coming into Palace if you are experiencing a cough, fever, or other symptoms that may be caused by COVID-19. Don’t worry, we’ll be here when you are feeling better!